DRE Data Entry & Management System Security

Keeping your data safe and secure is of critical importance and therefore all systems are located within the University at Albany prestigious Tier 3+ data center accredited with ISO, LEED and Uptime Institute certifications. The facility hosts sophisticated systems for power and building systems management, two 1,000KW generators, and advanced cooling and fire suppression systems.

Data Center Access

Access to the facilities is limited to authorized personnel only, as verified by biometric identity verification measures. Physical security measures include: on-premises security guards, closed circuit video monitoring, and additional intrusion protection measures. Within the data center, all ITSMR equipment is stored in secure and dedicated cabinets.

System Resources

In addition to the facilities access and security, we employ the latest virtual technologies using turnkey all-flash hyperconverged compute, storage, and network infrastructures where each client’s data is encrypted and stored within a separate and unique system that can be further tailored to meet individual security requirements when applicable.

Application Access

Internal access to client level applications is limited to support staff who have been authorized to perform application maintenance and remote support only. Access to each client’s environment remotely is further restricted by the use of private and public keys. The system is designed to allow application data to be accessible only with appropriate credentials, such that one user cannot access another user’s data without explicit knowledge of that other customers’ login information. End users are responsible for maintaining the security of their own login information.

Privacy

ITSMR understands the importance of ensuring the privacy of your personally identifiable information. All data is encrypted at all times when not being actively processed, both in flight and at rest. No information or data are shared or distributed to unauthorized users. All requests for data are fully vetted through State DRE Coordinators.

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